LEGAL

Terms of Service

Last updated: draft, not yet published

Draft — pending legal review. This page is a structural placeholder covering the terms a freight marketplace typically needs (marketplace role, bidding, escrow, disputes, liability). It has not been reviewed by counsel and should not be published as-is.

1. The Marketplace

Mach Twenty 11 is a digital marketplace connecting shippers with independent, verified carriers. We are not a carrier, and we do not take possession of or transport any shipment ourselves.

2. Accounts and Verification

Carrier accounts require valid DOT/MC authority and proof of insurance before bidding is enabled. You are responsible for keeping your account credentials, licensing, and insurance documentation current.

3. Bidding and Awards

Bids submitted while a shipment is sealed are binding offers until the stated bid deadline. Shippers select a winning bid after reveal; awarding a bid forms a contract for carriage between shipper and carrier, not with Mach Twenty 11.

4. Payments and Fees

Shippers fund escrow at award. On confirmed delivery, funds are released to the carrier's connected account, less the platform fee disclosed at time of award. Carrier memberships are billed monthly in advance and grant bidding access for the selected tier.

5. Disputes

Either party may raise a dispute on an awarded shipment before escrow is released. Disputed funds are held pending review and resolved to release, partial release, or refund at our reasonable discretion based on the evidence provided by both parties.

6. Prohibited Conduct

Circumventing the marketplace to avoid fees, submitting fraudulent insurance or authority documents, and manipulating bids through undisclosed coordination between carriers are all grounds for suspension.

7. Limitation of Liability

Mach Twenty 11 is not liable for loss, damage, or delay of cargo in transit; that liability sits with the carrier and its insurance, consistent with standard carriage terms.

8. Changes to These Terms

We may update these terms from time to time. Continued use of the marketplace after an update constitutes acceptance of the revised terms.